Introduction

These terms and conditions, which may be amended from time to time, apply to the purchase of The Tawny Hotel Limited Gift Vouchers directly or indirectly purchased online, through any device, or by email. By using The Tawny Hotel Limited website or any other platform, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.

1. Scope and Role of The Tawny Hotel Limited
Through the website we (The Tawny Hotel Limited and its affiliate (distribution) partners) provide an online platform through which Gift Vouchers can be purchased.
The transaction process is handled by our secure online payment provider Stripe.

2. Privacy and Cookies
The privacy of all The Tawny Hotel Limited users is respected. As a gift card purchaser or user you can rest assured that no gift card usage data of any kind is shared with anyone else, please see https://thetawny.co.uk/privacy-policy/

3. Payment and Prices
Payments are immediately due when ordering. Payments can be made by Visa and MasterCard. All The Tawny Hotel Limited payment processes are properly secured. Payments (pending) cannot be amended or cancelled. The processing of gift card transactions requires 24 hours. As such, the purchased gift card code can be redeemed after 24 hours.

All hotel prices on https://thetawny.co.uk/ are displayed including VAT and other taxes, unless stated differently on our website or the confirmation email. The gift cards of The Tawny Hotel Limited are not subject to VAT.

4. Cancellation of a Gift Voucher
All The Tawny Hotel Limited unique Gift Voucher codes are bearer instruments, they can be duplicated or shared with third parties after the sale, and hence be redeemed by any third party, order cancellation is not possible.

5. Validity of a Gift Voucher for The Tawny
All The Tawny Hotel Gift Vouchers are valid for 12 months after purchase.
The Tawny Hotel Limited reserves the right to block / deactivate any e-Gift Voucher where the payment has been cancelled or not received in any way.
The Tawny Hotel Limited reserves the right to cancel any Gift Vouchers that have not been redeemed within 12 months of purchase.

6. Redemption of your Gift Voucher
The Tawny Hotel Limited’s Gift Vouchers are redeemable for all accommodations that show availability at https://thetawny.co.uk/book-the-tawny-hotel-staffordshire
The Gift Voucher must be used in full at once, it cannot be partially redeemed. If the booking is more expensive than the Gift Voucher, the remainder can be paid for by Visa or Mastercard. One Gift Voucher can be used per booking. No rights can be derived from any special requests that are made when making the booking.
After the redemption of the Gift Voucher, you will receive the booking confirmation via email. You can then print this booking confirmation and show it to the hotel staff when checking-in. It is not possible to redeem your Gift Voucher for funds or cash payment.

7. Cancel or Modify Booking
Please check the cancellation policy on your booking confirmation. If the booking can be cancelled then please send your cancellation request with your booking confirmation to [email protected]. The refunded value of the booking will be re-loaded onto the Gift Voucher that was used to make the booking. To change your booking, please cancel your booking and make a new booking. In the case of a no-show (i.e. remaining absent from the booked accommodation), there will be no refund.

8. Further Correspondence
By purchasing an Gift Voucher, you agree to receive an email confirmation of your purchase.

9. Intellectual Property
Unless stated otherwise, the intellectual property rights (including the copyrights) of the content, material, and information on this website is property of The Tawny Hotel Limited. Without The Tawny Hotel Limited’s written consent, no part of this website may be used or reproduced.